Shipping Policy

1. Introduction & Overview

At Warmbrim we strive to ensure your orders are delivered quickly safely and efficiently. This Shipping Policy outlines our standard processing timelines shipping charges delivery expectations and protocols for handling shipment issues. By placing an order on our store you agree to the terms outlined below.

2. Order Processing Time

All orders are subject to a rigorous processing and verification phase before dispatch:

• Processing Duration: Orders are typically processed within 1 to 2 business days (Monday to Friday).
• Non-Processing Days: Orders are not processed packaged or shipped on weekends (Saturday and Sunday) or major public holidays.
• High-Volume Periods: During major promotional events holidays or seasonal peaks processing times may experience brief extensions of an additional 1 to 2 business days.

3. Shipping Rates & Delivery Timeframes

Shipping charges for your order are calculated dynamically at checkout based on your delivery location package weight and chosen service tier:

• Standard Shipping Delivery: Takes approximately 5 to 7 business days (Mon to Fri) following the dispatch date.
• Transit Considerations: Delivery timelines are estimates and commence from the date of shipping rather than the date of order placement. While we do our best to meet these estimates unforeseen logistical hurdles can occasionally occur.

4. Shipment Confirmation & Order Tracking

Transparency is our priority. Once your package has been successfully packed and handed over to our courier partners:

• You will receive an automated Shipment Confirmation Email containing your official tracking number.
• A direct tracking link will be provided so you can monitor the real-time progress and live status of your shipment right up to your doorstep.
• Please allow up to 24 hours for the carrier system to refresh and reflect the initial tracking updates after receiving your confirmation code.

5. Incorrect Address & Order Changes

Accurate shipping information ensures smooth delivery:

• Customers are responsible for entering complete and correct shipping details at checkout.
• If you need to change your delivery address or modify your order contents please contact our support desk within 12 hours of placing your order. Once an order shifts to the fulfillment or dispatch stage address changes or cancellations can no longer be executed.
• Warmbrim is not liable for packages misdelivered or returned to sender due to incorrect incomplete or outdated addresses provided by the customer.

6. Customs Duties and Taxes

For international shipments crossing borders:

• Warmbrim is not responsible for any import duties tariffs customs fees or local taxes levied by destination countries.
• All additional fees or clearance charges imposed during or after shipping are strictly the responsibility of the customer.

7. Damaged Defective or Lost Packages

We stand by the quality of our logistics and service handling:

• Damaged Items: If your package arrives visibly damaged or tampered with please take clear photos of the packaging and items and report the issue to our team within 24 hours of delivery.
• Lost in Transit: If your tracking indicates a delivery exception or the package fails to arrive within the expected delivery window contact us immediately so we can launch an official investigation with the courier and arrange a prompt replacement or full refund.